If your message is about a printer problem, please include the printer brand and model, the affected color, what the output looks like, and what you have already tried. That makes it much easier to understand the issue.
We read all genuine messages, but we cannot promise instant replies, custom repair support, or guaranteed troubleshooting results.
Expect a response within 24 hours on weekdays (US business hours). Weekend inquiries will be handled on the next business day.